CUSTOM ORDERS

TERMS AND SERVICE

THE NATURE OF WOODWORKING

No one piece of wood is exactly like the other. There are many natural variances to our Worn Lumber, which is inherent and we've learned to embrace it. PWL's standards allow for up to 15% variance from expected final result. We call it, "rolling with the punches". 

 

ESTIMATES

This is where your custom order starts. We will provide an estimate of your custom order (materials and labor costs) required based on the specifications given to us for your order. We are always happy to discuss creative ways reduce costs, if possible. Any changes made to a project after it has gone into the shop will affect the estimated cost and be reflected in the final invoice.

 

INVOICES

Once the estimate is approved, we will send an invoice to arrange payment of your deposit. A deposit, stated below, is required before we can begin working on your project. Final balance payment is required at pick up or before delivery is arranged for your project.

 

DEPOSITS, FINAL ORDERS, AND PROJECT START DATE

Prior to beginning work on your project, we require a 50% deposit of the total invoice amount. DEPOSITS ARE NON-REFUNDABLE. They cover the expenses incurred in purchasing the supplies and lumber chosen (hardware, glass, etc.) that your job requires. Before we can start work we will also need your verbal agreement of the order's look and feel. Once we send the receipt of deposit, a turnaround time is estimated and communicated. 

 

TURNAROUND TIME

Build time can vary greatly on custom projects. It's the nature of the game, as they say! Please allow for an additional 2 weeks wiggle room of estimated turnaround time. 

 

CANCELLATIONS

Things happen, and sometimes you gotta cancel. We get it. If this happens before any work has been invested or materials purchased, no problem. However, once a deposit has been paid, we start investing time and energy in your project. Deposits are non-refundable for this reason.

RIGHT TO REFUSAL

The shop has the right to kindly decline any custom orders. 

 

PAYMENT TERMS

We require a 50% deposit to begin work. The remaining balance is to be paid upon pickup or before we arrange delivery. We cannot ship your job until you have paid in full. Payment can be made via credit card online or by check. 

 

RETURNS/REFUNDS

It doesn’t happen often, but sometimes a client is not satisfied with the quality of our work. Sometimes this is due to the client not understanding the nature of PWL's designs or expecting an exactness that just doesn't happen in our shop. Still, it sometimes happens that a custom order isn't loved. In these rare cases, the client is responsible for returning 100% of the order to us, including covering the cost of shipping/delivery. When we have received the custom piece, we will process the refund if no damage is caused. If only the deposit has been paid, we will cancel the balance due. If the job has been paid in full, we will refund the total cost minus the deposit.

Thank you!

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